FAQs

Terms and Conditions

INEC & Events Ground Rules

All persons entering the Event are admitted only subject to these ground rules, to the ticket terms and conditions
Permission to enter the Event or remain at the Event, notwithstanding possession of any ticket, is the absolute discretion of the INEC Gleneagle Hotel Group, its ushers, security or management and of any member of the Garda Siochana.
For those attending an Event only small bags of A4 size (8027in/21cm x 11.7in/29.7cm) will be permitted. Do not bring a bag bigger than this will not be permitted into the event. There will be no storage facilities to store bags. Bags must not be left at entrances or surrounding areas, any items left will be removed and disposed of accordingly.
Bags will be searched on entry to the event, to avoid lengthy queues we strongly advise that you do not bring a bag.
You may also be searched at the entrance or in the venue of the event which may include a full body pat down. Any items which may be considered for use as a weapon, or which may cause danger or disruption to any persons at the event will be confiscated.
Fireworks, smoke canisters, bottles, knives, glasses, cans, poles of any type, banners, laser devises, umbrellas, selfie sticks, spray cans to include deodorant, unofficial tabards/high vis are not permitted into the venue.
Please allow time to get into the event and for concert entry procedures, ticket checks and searches.
Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities within the event area and hotel premises and other areas of the site maybe searched.
There is generally no re-admission to these concerts. If re-admission is permitted bag and persons will be researched upon re-entry
Children under the age of 16 must be accompanied by an adult parent/guardian over the age of 18 who will control and supervise those children at all times. Supervisors of groups are required to be over 18 and are responsible and accountable for all members of the group they accompany.
For seated/standing events under 16s will only be permitted in the seating area of the Arena where they must be accompanied by an adult over 18 years of age.
You may be asked to prove your age with photo ID failing to do so may result in you being refused admission.
Acceptable forms of identification for proof of age are: Passport, Garda Age Card, and Driving Licence.
The use of threatening behaviour, foul or abusive language and the utterance of racial, homophobic or discriminatory abuse, chanting or harassment are strictly prohibited and may result in arrest and/or ejection from the premises.
The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly prohibited.
The INEC and Hotel is a no smoking environment. Smoking, including the use of E-Cigarettes and nicotine vaporisers, is not permitted indoors.
Persons are not permitted to bring alcohol into the premises. Persons who are, or appear to be under the influence of alcohol or drugs may be removed or refused entry.
A CCTV system is in operation throughout the premises.
By entering the Event all persons acknowledge that photographic images and/or video recordings and/or stills taken from those video recordings may be taken of them and may also be used by the INEC/Gleneagle Hotel Group for marketing or promotional purposes.
At all times whilst on the premises, persons must comply with any instructions and directions of any usher, security personnel, management, staff or the Garda or any other safety service. Failure to comply with any such instruction or direction may lead to the refusal of entry to, or the immediate ejection from the premises.
The INEC Gleneagle Hotel Group reserves the right to make changes to any of the INEC Rules in its sole discretion. Any such changes will be notified to the public through the website and on display on the Event Grounds.

COVID - 19 Protocol

Gleneagle INEC Arena Inside Out Gigs

We are delighted to announce that throughout July & August 2021 we will have a number of gigs as part of our INEC Inside Out series of events in our new outdoor venue which is located in the main INEC Arena car park. Each event will operate at a reduced capacity of 200 per show due to current Government Covid- 19 event guidelines. Gates will open at 7.00 pm to allow for staggered arrival times and the concert will begin at 8.15 pm. Tickets are available to purchase in groups of 6 only and are non-transferable. All attendees from your group of 6 must arrive together on the night of the concert and will be allocated a specific arrival time in advance. Under 16’s must be accompanied by an adult, Valid ID Required. Please Note: In order to keep everyone safe the Gleneagle INEC Arena advises customers to not attend the concert if they have any symptoms of Covid-19 (www.hse.ie). In this scenario, tickets will be fully refundable. Otherwise, we look forward to welcoming you to the event. The 200 capacity configuration is made up of 33 Pods of 6. This POD is fully seated, cabaret-style with tables allocated to groups of 6 people only. All tables are over 2 metres apart from each other. Each POD will be fully sanitised in advance of the event and individual hand sanitiser will be provided on each table. Operational Staff and Ushers will be in the Venue to assist at all times. We have designated Male and Female toilets specifically for each event which are clearly signposted located in the Gleneagle Pitch & Putt Clubhouse situated between the Venue and The Brehon Hotel. If you wish to attend the show then you must book a full table for your group to share with housemates, family, or social bubbles. A minimum purchase of 6 tickets is required with no individual tickets available. Tickets will be available on the night subject to availability due to limited capacity. We ask you to remain at your table for the duration of the show except to use the toilets, food & beverage offerings, and the designated outside smoking area. Face coverings MUST be worn at all times except when seated (entry, exit, to/from toilets, food & beverage, smoking area, etc.) All attendees will be required to have their smartphone switched on and the HSE COVID app installed (to further facilitate contact tracing). When you book your ticket you are required to provide your full name, contact number, email address, and other Covid-19 related information for contact tracing purposes. When you arrive at the venue we will require a contact name and phone number of all ticket holders within your party. This information will be held for one month only at which point it will be permanently discarded. When queuing to enter the venue we ask to remain at least 2 metres apart from the person in front of you as we check-in and seat people. To further ensure the safety of our customers and staff, you will have an allocated arrival time. Please ensure you arrive at your specific allocated arrival time and with your full party. Once you enter and contact tracing has been carried out, you and your party will be ushered to your pre-allocated table. Your temperature may be checked before entering the venue. Hand Sanitising stations are available on entry and more throughout each POD. All high touch areas are disinfected on a regular basis as are the toilets. All staff will be wearing face masks and will be adhering to our very strict company Covid-19 policies to ensure their safety and that of our guests. All performers, management and crew will be temperature checked and contact traced upon arrival. The Safety of our staff, customers, and performers is paramount and the steps we are taking will ensure that everyone can enjoy their night and remain safe while doing so. Please be advised of the following important information :

All events are subject to Government Guidelines.
Current capacity is limited to 200, however, attendance may change subject to further Government Guidelines.
Bar facilities pending Government Guidelines.
Event Venue Subject to change.
The Purchaser and/or holder of the within ticket acknowledges that the venue and/or artist and/or promoter bear no responsibility whatsoever should the purchaser and/ or ticket holder of the within ticket become infected with a contagious illness whilst attending the event for which ticket has been purchased.

Gleneagle INEC Arena – Pilot Gig

In order to keep everyone safe, the Gleneagle INEC Arena advises customers to not attend the concert if they have any symptoms of Covid-19 (www.hse.ie). In this scenario, tickets will be fully refundable. Otherwise, we look forward to welcoming you to the event. The GLENEAGLE INEC ARENA will be operating at a reduced capacity of 200 on June 26^th 2021 as a result of current Government Covid – 19 pilot event guidelines. Our new capacity will be reduced from 4142 down to 200. This new 200 capacity configuration is made up of 1 x 200 self-contained POD. This POD is fully seated, cabaret-style with tables allocated to groups of 6 people only. All tables are over 2 meters apart from each other. This POD is completely self-sufficient. It has its own entrance & exit, male & female toilets, bar table service, operational Staff such as ushers, and security. This POD is completely sanitized and all customers are contact traced per table. If you wish to attend the show then you must book a full table for your group to share with housemates, family, or social bubbles. A minimum purchase of 6 tickets is required with no individual tickets available. A member of the Gleneagle INEC Arena team will contact the lead booker to confirm the details of all show attendees. All POD members must arrive at the venue together. Tickets are non-transferable. Prior to gaining admittance to the venue, you must present a valid ID so these details will be checked and confirmed. We ask you to remain at your table for the duration of the show except to use the toilets or the outside smoking area. You must pre-book to attend the gig. No door sales available. Absolutely no intermingling permitted. Face coverings MUST be worn at all times except when seated (entry, exit, to/from toilets, smoking area, etc.) All attendees will be required to have their smartphone switched on and the HSE COVID app installed (to further facilitate contact tracing); Table service will be provided for the comfort and safety of our patrons. We ask that you do not approach the bar while in the venue. This is a service area for staff only. When you book your ticket, we collect your name, email address, and some other covid – 19 related information for contact tracing purposes. Once you arrive at the venue we will once again request the contact name and phone number of all ticket holders within your party. This information will be held for one month only at which point it will be permanently discarded. When queuing to enter the venue we ask you to remain at least 2 meters apart from the person in front of you as we check-in and seat people. To further ensure the safety of our customers and staff, you will have an allocated arrival time. Please ensure you arrive at your specific allocated arrival time and with your full party. Once you enter and contact tracing has been carried out, you and your party will be ushered to your pre-allocated table. Your temperature may be checked before entering the venue. Socially distanced queuing systems are in place for services and facilities on-site, we ask that you follow all directional and instructional signage in place. Hand sanitizing stations are available on entry and more throughout the POD. All high touch areas are disinfected on a regular basis as are the toilets. All staff will be wearing face masks and will be adhering to our very strict company Covid – 19 policies to ensure their safety and that of our guests. All performers, management and crew will be temperature checked and contact traced upon arrival. The safety of our staff, customers, and performers are paramount and the steps we are taking will ensure that everyone can enjoy their night and remain safe while doing so. At the end of the performance please follow the instructions of staff who will direct you out in a safe and orderly fashion. All Covid – 19 guidelines are subject to change and are in line with current Government guidelines and recommendations.

INEC Supper Club Covid -19 Protocol

The INEC Club will be operating at a reduced capacity until further notice as a result of current Government COVID – 19 guidelines. Our new capacity will be reduced from 350 down to 45 fully seated, cabaret-style at tables from 2 – 6 people. All tables are over 2 metres apart from each other. If you wish to attend the show then you must book a full table for your group to share with housemates, family or social bubbles. A minimum purchase of 2 tickets is required with no individual tickets available. Maximum purchase of 6 tickets is only available. It is important to note as of September 16^th, 2020 Government guidelines only allow a maximum of 6 people from no more than 3 households to form a social bubble, please bear this in mind when purchasing your tickets. We ask you to remain at your table for the duration of the show except to use the toilets or the outside smoking area. You must pre-book to attend the gig. No door sales available. Table service will be provided for patrons to comfortably access a fully stocked bar as well as your prebooked meal service. We ask that you do not approach the bar while at the venue. This is a service area for staff only. When you book your ticket, we collect your name and email address for contact tracing. Once you arrive at the venue we will once again request a contact name and phone number of the lead person within your party. This information will be held for one month only at which point it will be permanently discarded. When queuing to enter the venue we ask you to remain at least 2 metres apart from the person in front of you as we check-in and seat people. Once you enter please wait to be seated. Your temperature may be checked before entering the venue. Hand sanitizing stations are available on entry and more throughout the building. All high touch areas are disinfected on a regular basis as are the toilets. All staff will be wearing protective visors or face masks and will be adhering to our very strict company Covid – 19 policies to ensure their safety and that of our guests. All performers, management and crew will be temperature checked and contact traced upon arrival. While it is not compulsory, if you wish to wear a face mask in the venue, we welcome the effort. The safety of our staff, customers, and performers is paramount and the steps we are taking will ensure that everyone can enjoy their night and remain safe while doing so. All COVID – 19 guidelines are subject to change and are in line with current Government guidelines and recommendations.

Gleneagle Group Covid -19 Statement

Gleneagle INEC Arena Covid – 19 Notice

The wellbeing of our customers and colleagues will be our utmost consideration, so that you may continue to enjoy your time at The Gleneagle INEC Arena with new norms of safety and peace of mind. We look forward to welcoming you back to the venue when it is safe to do so and wish to express our sincere gratitude to everyone for their support at this time.

Following directives issued by the Irish government, The Gleneagle INEC Arena will remain closed until Monday 31st of August.** All gigs and shows that were due to take place up until this date have been rescheduled and your original ticket will remain valid for the new rescheduled date. Should this date not suit then refunds will be available from your point of purchase.

Should the government guidelines change in the intervening period with regards to live events we will update across our social media platforms. Our priorities at this time remain the health and safety of our staff, customers, and performing artists. **Subject to Government Guidelines

The following shows have been rescheduled and please remember all original tickets remain valid for the rescheduled dates.

Mary Black – Gleneagle INEC Arena Original Date: 14th March 2020 Rescheduled Date 7th November 2020 Johnny McEvoy – INEC Club Original Date: 14th March 2020 Rescheduled Date: August 29th 2020 Des Bishop – INEC Club Original Date: 20th March 2020 Rescheduled Date: 23rd October 2020 Sean Keane – Gleneagle Ballroom Original Date: 20th March 2020 Rescheduled Date: 16th April 2021 Mario Rosenstock – Gleneagle INEC Arena Original Date: 21st March 2020 Rescheduled Date: 5th September 2020 The Drifters Tribute – INEC Club Original Date: 21st March 2020 Rescheduled Date: 25th March 2021 Bingo Loco – Gleneagle INEC Arena Original Date: 27th March & May 2nd 2020 Rescheduled Date: 24th October 2020 Mike Denver – Gleneagle INEC Arena Original Date: 28th March 2020 Rescheduled Date: 15th October 2020 Paul Heaton & Jacqui Abbott – Gleneagle INEC Arena Original Date: 12th April 2020 Rescheduled Date: 4th April 2021 Sean and Conor Price – INEC Club Original Date: 18th April 2020 Rescheduled Date: 10th April 2021 Friends the Musical Parody – Gleneagle INEC Arena Original Date: 30th April 2020 Rescheduled Date: 6th December 2020 Englebert Humerdinck – Gleneagle INEC Arena Original Date: 1st May 2020 Rescheduled Date: 13th June 2021 Nathan Carter Weekend – Gleneagle INEC Arena Original Date: May 8th & 9th 2020 Rescheduled Date: 30th December 2020 Johnny Brady Dance – Gleneagle Ballroom Original Date: 8th May 2020 Rescheduled Date: 28th May 2021 The Biggest 90’s & 00’s Concert and Disco – Gleneagle INEC Arena Original Date: 16th May 2020 Rescheduled Date: 30th October 2020 Michael English ‘Who Dares to Dream’ – Gleneagle INEC Arena Original Date: 17th May 2020 Rescheduled Date: 25th April 2021 Dermot Kennedy – Gleneagle INEC Arena Original Date: June 1st, 2nd and 3rd 2020 Rescheduled Date: 14th, 15th and 16th 2021 Smokie – Gleneagle INEC Arena Original Date: 6th June 2020 Rescheduled Date: 7th August 2021 Menopause the Musical – Gleneagle INEC Arena Original Date: 7th June 2020 Rescheduled Date: 9th May 2021 Lisa McHugh – INEC Club Original Date: 18th June 2020 Rescheduled Date: 1st October 2020 Bird on a Wire – Gleneagle INEC Arena Original Date: 19th June 2020 Rescheduled Date: 10th July 2021 BellX1 – INEC Club Original Date: 20th June 2020 Rescheduled Date: 12th March 2021 Billy Bailey – Gleneagle INEC Arena Original Date: 20th June 2020 Rescheduled Date: 23rd January 2021 The High Kings – Gleneagle INEC Arena Original Date: 3rd July 2020 Rescheduled Date: 16th January 2021 The Fureys – Gleneagle Ballroom Original Date: 17th July 2020 Rescheduled Date: 26th September 2020 Conal Gallen – INEC Club Original Date: 7th August 2020 Rescheduled Date: 7th August 2021 Celtic Woman – Gleneagle INEC Arena Original Date: 7th, 8th & 9th August 2020 Rescheduled Date: 20th, 21st & 22nd August 2021 Bagatelle – Gleneagle Ballroom Original Date: 14th August 2020 Rescheduled Date: 2nd January 2021 The Wolfetones – Gleneagle INEC Arena Original Date: 22nd August 2020 Rescheduled Date: 25th October 2021 The Greatest Love of All – Gleneagle INEC Arena Original Date: 4th September 2020 Rescheduled Date: 2nd October 2021 Dirty Dancing – Gleneagle INEC Arena Original Date: 8th, 9th, 10th, 11th & 12th 2020 Rescheduled Date: 7th, 8th, 9th, 10th, & 11th 2021 Daniel O’Donnell – Gleneagle INEC Arena Original Date: 24th, 25th, 26th & 27th September 2020 Rescheduled Date: 12th, 13th, 14th, 15th August 2021 All tickets remain valid for the rescheduled dates.

General

Gleneagle Group Covid -19 Statement

Gleneagle INEC Arena Covid – 19 Notice

The following shows have been rescheduled and please remember all original tickets remain valid for the rescheduled dates.

INEC & Events Ground Rules

All persons entering the Event are admitted only subject to these ground rules, to the ticket terms and conditions
Permission to enter the Event or remain at the Event, notwithstanding possession of any ticket, is the absolute discretion of the INEC Gleneagle Hotel Group, its ushers, security or management and of any member of the Garda Siochana.
For those attending an Event only small bags of A4 size (8027in/21cm x 11.7in/29.7cm) will be permitted. Do not bring a bag bigger than this will not be permitted into the event. There will be no storage facilities to store bags. Bags must not be left at entrances or surrounding areas, any items left will be removed and disposed of accordingly.
Bags will be searched on entry to the event, to avoid lengthy queues we strongly advise that you do not bring a bag.
You may also be searched at the entrance or in the venue of the event which may include a full body pat down. Any items which may be considered for use as a weapon, or which may cause danger or disruption to any persons at the event will be confiscated.
Fireworks, smoke canisters, bottles, knives, glasses, cans, poles of any type, banners, laser devises, umbrellas, selfie sticks, spray cans to include deodorant, unofficial tabards/high vis are not permitted into the venue.
Please allow time to get into the event and for concert entry procedures, ticket checks and searches.
Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities within the event area and hotel premises and other areas of the site maybe searched.
There is generally no re-admission to these concerts. If re-admission is permitted bag and persons will be researched upon re-entry
Children under the age of 16 must be accompanied by an adult parent/guardian over the age of 18 who will control and supervise those children at all times. Supervisors of groups are required to be over 18 and are responsible and accountable for all members of the group they accompany.
For seated/standing events under 16s will only be permitted in the seating area of the Arena where they must be accompanied by an adult over 18 years of age.
You may be asked to prove your age with photo ID failing to do so may result in you being refused admission.
Acceptable forms of identification for proof of age are: Passport, Garda Age Card, and Driving Licence.
The use of threatening behaviour, foul or abusive language and the utterance of racial, homophobic or discriminatory abuse, chanting or harassment are strictly prohibited and may result in arrest and/or ejection from the premises.
The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly prohibited.
The INEC and Hotel is a no smoking environment. Smoking, including the use of E-Cigarettes and nicotine vaporisers, is not permitted indoors.
Persons are not permitted to bring alcohol into the premises. Persons who are, or appear to be under the influence of alcohol or drugs may be removed or refused entry.
A CCTV system is in operation throughout the premises.
By entering the Event all persons acknowledge that photographic images and/or video recordings and/or stills taken from those video recordings may be taken of them and may also be used by the INEC/Gleneagle Hotel Group for marketing or promotional purposes.
At all times whilst on the premises, persons must comply with any instructions and directions of any usher, security personnel, management, staff or the Garda or any other safety service. Failure to comply with any such instruction or direction may lead to the refusal of entry to, or the immediate ejection from the premises.
The INEC Gleneagle Hotel Group reserves the right to make changes to any of the INEC Rules in its sole discretion. Any such changes will be notified to the public through the website and on display on the Event Grounds.

What is the INEC Killarney’s smoking policy?

There are designated smoking areas outside the main entrance to the INEC.

Is there first aid assistance at the venue?

Medics are onsite for all large scale events. All our staff are trained in first aid. We have first aid kits located in the INEC Box Office & the INEC Bar. There is a defibrillator located at the Gleneagle Hotel reception, please contact any member of staff for help. Strobe lighting and haze effects may be used on some shows, please contact the INEC Box Office for further details.

Can I bring my own alcohol into the INEC Killarney?

As the INEC Killarney is a licensed premises, you are not permitted to bring your own alcohol into public or event spaces. The bar is open for the majority of events, however you are not permitted to bring alcohol into the main auditorium. Anyone who looks younger than 21 will be asked for ID upon attempting to purchase alcohol.

Can I use my camera in the INEC Killarney?

This can vary on the show, however we do not allow professional cameras. You can bring in smaller cameras/phones, but flash photography is not allowed. Make sure an share your memories with us using #LoveKillarney

Is there an age restriction for the shows?

Each show has a different restriction. Please check out the individual event page on the website or contact the box office on 064 6671555. However please note:

Children under the age of 16 must be accompanied by an adult parent/guardian over the age of 18 who will control and supervise those children at all times. Supervisors of groups are required to be over 18 and are responsible and accountable for all members of the group they accompany.
For seated/standing events under 16s will only be permitted in the seating area of the Arena where they must be accompanied by an adult over 18 years of age.
You may be asked to prove your age with photo ID failing to do so may result in you being refused admission.
Photocopies of your ID will not be accepted

Acceptable forms of identification for proof of age are Passport, Garda Age Card, and Driving Licence.

Does the venue have WIFI?

Yes, free WIFI is available to all patrons – so tweet, tag, check in to your hearts content!

Is there a cash machine inhouse?

Yes, The cash machine is located beside O’Donoghue’s shop.

Who do I contact with regards lost property?

Please contact the Gleneagle Hotel reception with regards all lost property requests.

Where can I eat before/after a concert?

There is a variety to choose from! In the main INEC there is a full bar along with a shop selling hot and cold snacks. You also have a choice within the Gleneagle Hotel with O’D’s Restaurant and the Flesk Restaurant. Only a stone’s throw away the Brehon also offer bar food in the Brehon Bar as well as a full restaurant menu in the Award winning Danú Restaurant.

Do you have onsite parking?

The INEC Killarney has free onsite parking for all patrons.

What accommodation is located nearby?

The INEC Killarney is in a hugely unique location. The Gleneagle Hotel is located onsite and the Brehon Hotel is located just 300 meters from the entrance to the INEC. Within a one mile radius of the INEC Killarney there is an additional 2000 hotel beds located.

Do you offer discounts for groups?

Where possible we do offer discounts. Please contact 064 6671555 to discuss with our group sales team.

Can I leave the INEC and come back in?

You may leave the premises, however you will require to show your ticket again upon re-entry.

Can I enter shows after the start time?

This is not advisable, however if appropriate the INEC Killarney ushers will direct you to your seat at an appropriate time in the show.

How do I find out the show start time?

Your tickets will give you details of the show start time, on some occasions door opening time will also be given. For any further information then please refer to the event page on our website. Ticketmaster also send on an email alert a few days prior to the show if you bought the tickets from them. Please note, as this is live entertainment all times are approximate and subject to change.

Tickets

What is the Facility Fee?

At the turn of the millennium The Gleneagle Group took the ambitious and venturesome step of self-financing a state-of-the-art venue in the heart of County Kerry – the biggest of its kind outside of Dublin. The INEC turns 18 this year and, in keeping with the innovative and visionary ethos of The Gleneagle Group, we are currently investing in its production and building infrastructure in order to make for a better experience for you. To help with the cost of the investment, we will be introducing a facility fee of €1 per ticket on all INEC events sold via Ticketmaster. This will be added, at purchasing stage, to the cost of the ticket and will be applicable to all events with on sale dates on or after May 1, 2018. We look forward to sharing news of our ongoing investment plan with you over the coming months and we look forward to welcoming you back to the INEC in the near future.

Can I swap tickets from one performance to another?

No, tickets cannot be exchanged from one performance to another.

Can I get a refund on tickets?

Once purchased, tickets cannot be exchanged or refunded unless of cancellation or postponement.

I purchased a seated ticket, however I would now like to go to the standing area?

You must go to the location printed on your ticket. The standing section of the INEC Killarney has a limited number of customers allowed, due to health and safety and crowd control we cannot exceed this number.

How do I book tickets?

You can book tickets through the following methods: From this website – www.inec.ie. On the search bar on the homepage of this website please enter details of the artist you would like to see. Click on the link to the event page. You will then be given options to book tickets and tickets and accommodation. http://www.ticketmaster.ie/ Call + 353 (0)64 66 71555 Visit the INEC Box Office, Muckross Road, Killarney County Kerry

Access

Where is the INEC Killarney located?

The INEC is located less than 1 km from Killarney’s town centre on the N71 (Muckross Rd) and is adjacent to the Gleneagle & Brehon hotels. You can view comprehensive directions here.

Can I leave the INEC and come back in?

You may leave the premises, however you will require to show your ticket again upon re-entry.